REFUND POLICY

Thank you for shopping at tikrocket.co We strive to provide high-quality products and services to our customers. However, if you are not entirely satisfied with your purchase, we’re here to help.

Non-tangible, irrevocable goods

  • We sell non-tangible, irrevocable goods, which means we do not issue refunds once the order is completed and the product is delivered. As a customer, it is your responsibility to understand this policy before purchasing any item from our site.

Refund eligibility

  • We understand that exceptional circumstances may occur with regard to the character of the product we supply. Therefore, we do honor refund requests under the following circumstances

Non-delivery of the product

  • If the delivery of the product takes longer than expected, and you have not received the completed order, please contact us for assistance via support@tikrocket.co Claims for non-delivery must be submitted in writing to our support department within 3 days from the order placing date. Otherwise, the campaign will be considered completed.

Product not as described

  • If you receive a product that is not as described on our website, please report the issue to our support department within 3 days from the date of purchase. Clear evidence must be provided to prove that the purchased product is not as it is described on the website.
  • Please note that complaints based on the customer’s false expectations or wishes are not honored. All products are sold “as is”, and the customer assumes the responsibility for the purchase. No refunds will be issued unless the above criteria are met.

Contact us

  • Our support team is always ready to assist you and deliver highly professional support in a timely manner. Please contact us at support@tikrocket.co for any further questions or refund requests. We’ll be happy to assist you and resolve any issues you may have.